2026年10月23日

卡被盜刷了！別說 My card was stolen，打給銀行英文這樣說

旅途中收到盜刷簡訊，卡明明還在錢包裡，打給銀行卻說 My card was stolen？卡號被盜用要說 Someone used my card number.，再請客服 Can you freeze my card?、I'd like to dispute this charge.。這集用打給銀行客服的情境，教你處理盜刷、凍結卡片、申訴、出國補卡的英文。 ▶ 完整逐字稿、重點單字、句型： https://mjenglishclass.com/daily-english/en-card-fraud ━━━━━━━━━━━━━━ 🔓 解鎖無廣告＋完整內容，支持 VIP 訂閱： Apple｜ https://apple.co/4rYiYa7 Spotify｜ https://sptfy.bio/mjenglish 📚 推薦教材：賴世雄獨門英文文法心法＋圖表＋練習 https://s.shopee.tw/AKO1JfgYp4 ☕ 請我們喝杯咖啡： https://p.ecpay.com.tw/E34AEEA ━━━━━━━━━━━━━━ 🗣️ 情境對話 Dialogue 場景：住在洛杉磯的 Grace 到西雅圖旅行，手機跳出一則簡訊：邁阿密有一筆四百美元的消費。她馬上打卡片背面的電話給銀行，接電話的是客服 Daniel。 Daniel: Thank you for calling customer service. This is Daniel. How can I help you today? （感謝您來電客服中心，我是 Daniel。今天有什麼可以幫您？） Grace: Hi, my credit card was stolen. I just got a text about a four-hundred-dollar charge in Miami. （你好，我的信用卡被偷了。我剛收到簡訊，說邁阿密有一筆四百美元的消費。（卡其實還在她身上）） Daniel: I'm sorry to hear that. Do you still have the card with you? （很遺憾聽到這件事。卡片現在還在您身上嗎？） Grace: Yes, it's right here in my wallet. And I'm in Seattle, not Miami. （在，就在我錢包裡。而且我人在西雅圖，不在邁阿密。） Daniel: Okay, so your card wasn't stolen. Someone used your card number. That sounds like fraud, and we can help. （好，所以您的卡沒有被偷，是有人盜用了您的卡號。這聽起來是盜刷，我們可以幫您處理。） Grace: I see. I didn't make this charge. Can you freeze my card? （了解。這筆不是我刷的。可以幫我凍結卡片嗎？） Daniel: Done. Your card is frozen now. I'll also open a dispute for that charge, so you shouldn't have to pay for it. （好了，您的卡已經凍結。我也會幫您申訴那筆消費，您應該不用付這筆錢。） Grace: Thank you. But I'm traveling for two more weeks. How do I pay for things? （謝謝。可是我還要再旅行兩個禮拜，這樣要怎麼付錢？） Daniel: We can send a replacement card to your hotel. It takes three to five business days. （我們可以把補發的新卡寄到您的飯店，大約三到五個工作天。） Grace: That's perfect. Please send it to my hotel. Thanks for your help. （太好了，請寄到我的飯店。謝謝你的幫忙。） ━━━━━━━━━━━━━━ 📚 重點單字 charge／tʃɑːrdʒ／一筆（刷卡）消費 fraud／frɔːd／詐騙、盜刷 freeze／friːz／凍結（卡片暫停使用，之後可以解凍） dispute／dɪˈspjuːt／申訴、提出異議（不承認某筆消費） recognize／ˈrekəɡnaɪz／認得、認出 card number／kɑːrd ˈnʌmbər／卡號 replacement card／rɪˈpleɪsmənt kɑːrd／補發的新卡 business day／ˈbɪznəs deɪ／工作天（不含週末和國定假日） ━━━━━━━━━━━━━━ 💡 重點句型 Sentence Patterns 發現怪帳 → There's a charge I don't recognize. 例：There's a charge I don't recognize.（有一筆消費我不認得。）卡還在手上 → Someone used my card number. 例：Someone used my card number.（有人盜用我的卡號。）先止血 → Can you freeze my card? 例：Can you freeze my card?（可以幫我凍結卡片嗎？）不想付這筆 → I'd like to dispute this charge. 例：I'd like to dispute this charge.（我要申訴這筆消費。）旅途中補卡 → Can you send it to my hotel? 例：Can you send the new card to my hotel?（新卡可以寄到我的飯店嗎？） ━━━━━━━━━━━━━━ 🚦 下次這樣說 Next Time ① 卡還在身上 ❌ My credit card was stolen. ✅ Someone used my card number. ② 要暫停卡片 ❌ Please stop my card. ✅ Can you freeze my card? ③ 不想付這筆 ❌ I don't want to pay this. ✅ I'd like to dispute this charge. #信用卡盜刷英文 #學英文 #中式英文 #英文podcast #生活英文 #MJ英語 -- Hosting provided by SoundOn